60-Day Money-Back
Guarantee
Backed by a verifiable Certificate of Analysis and protected in transit. If your order doesn't match its COA — or arrives damaged, wrong, or lost — you're covered for 60 days. Keep the product, ship nothing back.
60 Days
COA-backed guarantee
Keep It
nothing to ship back
$0 Fees
no restocking, full refund
How It Works
A refund in three simple steps
Honest requests are honored, hassle-free. No returns to mail, no restocking fees.
Reach out
Contact support@peptidesoptimized.com within 60 days of delivery with your order number. Tell us what happened — no forms, no runaround.
We refund you
Once your refund request is reviewed and approved, your refund will be issued to your original payment method within 5–10 business days. No restocking fees, no packaging requirements.
Keep the product
You never have to ship anything back. Once your request is honored, the refund is on its way.
What’s Covered
Covered: verified quality & safe delivery
If your product doesn’t match its COA, or arrives damaged, wrong, or lost, you’re covered within 60 days. Ordered by mistake? Cancel before it ships for a full refund. Every order is for research use only.
Fails its COA
If your batch doesn't match its published Certificate of Analysis, you're covered — look it up yourself with the batch number.
Damaged in transit
Arrived damaged or broken? We reship or refund at no cost.
Wrong or missing item
Sent the wrong product, or your shipment came up short? We make it right.
Lost in transit
If a package is confirmed lost on the way to you, we make it right at no cost.
No cost to you
No restocking fees, no return shipping, no repackaging. Refunds go to your original payment method.
Cancellations
Change your order? No problem.
Cancel for a full refund
Reach out before your order ships and we’ll cancel it and refund you in full.
Covered by the 60-day guarantee
Already on its way? You’re still covered if it arrives not matching its COA, damaged, wrong, or lost — refund within 60 days, keep the product.
We honor every honest request. We reserve the right to decline refunds where there’s clear misuse of the policy, such as repeated refunds.
Need to start a refund?
Email us your order number and we'll take care of it. Honest requests are always honored.
For Research Use Only. Not for human consumption.