60-Day Money-Back
Guarantee
Not happy for any reason? Request a refund within 60 days of delivery — keep the product, ship nothing back. That's our promise.
60 Days
to change your mind
Keep It
nothing to ship back
$0 Fees
no restocking, full refund
How It Works
A refund in three simple steps
Honest requests are honored, hassle-free. No returns to mail, no restocking fees.
Reach out
Contact support@peptidesoptimized.com within 60 days of delivery with your order number. Tell us what happened — no forms, no runaround.
We refund you
Your refund is processed back to your original payment method. No restocking fees, no packaging requirements.
Keep the product
You never have to ship anything back. Once your request is honored, the refund is on its way.
What’s Covered
The guarantee covers every reason
Whatever the reason, if you’re not happy within 60 days, you’re covered.
Quality & identity
If a product doesn't match its Certificate of Analysis, you're covered.
Not what you needed
Didn't meet your research needs, or simply not satisfied? That qualifies.
Changed your mind
Changed your mind or ordered by accident — request a refund, no explanation required.
Damaged, missing or wrong
Arrived damaged, missing items, or the wrong product? We reship or refund at no cost.
Lost in transit
If a package is confirmed lost on the way to you, we make it right at no cost.
No cost to you
No restocking fees, no return shipping, no repackaging. Refunds go to your original payment method.
Cancellations
Change your order? No problem.
Cancel for a full refund
Reach out before your order ships and we’ll cancel it and refund you in full.
Covered by the 60-day guarantee
Already on its way? You’re still covered — request a refund within 60 days of delivery and keep the product.
We honor every honest request. We reserve the right to decline refunds where there’s clear misuse of the policy, such as repeated refunds.
Need to start a refund?
Email us your order number and we'll take care of it. Honest requests are always honored.
For Research Use Only. Not for human consumption.